Florida Rock & Tank Lines is committed to satisfying our customers’ needs with safe, quality service that conforms to mutually agreed requirements while providing an acceptable return on investment for the shareholders of Patriot. In order to meet this goal, we consistently work to exceed customer expectations regarding safety, quality, service, and value. We accomplish this goal through a total commitment to excellence throughout our company and by performing our jobs right the first time, every time.
Perform our jobs, guided by every employee’s commitment to safety.
Identify customer requirements and needs and strive to provide the highest possible level of customer satisfaction.
Continuously improve quality and productivity in every part of our company through constant innovation.
Give each employee the opportunity, training and encouragement to make a difference and achieve his or her goals.
Create an atmosphere of mutual trust, honesty and integrity among our customers, our distributors, our suppliers, our community and ourselves.
Proactively work to improve the environment.
The costs and dangers associated with mis-deliveries are not acceptable. In pursuing our mission, Florida Rock & Tank Lines strives to be recognized for the quality of its service and people. We will be characterized by responsiveness in the marketplace, teamwork and cooperation in the workplace, and pride in our accomplishments. Our Quest for Excellence is only one component of our quality improvement process.
All FRTL company drivers are eligible to earn bonuses as recognition for periods of outstanding safety performance and in recognition of safe driving. Company drivers are able to earn bonuses quarterly and annually up to 6% of regular pay. Please contact your Terminal Manager or refer to your driver training handbook for more details.
All drivers are recognized for each year of safe driving. These safe drivers receive a FRTL belt buckle, certificate and years-of-service hat. At each five-year service interval, safe drivers receive larger awards, such as a watch or a diamond ring, in addition to safe-driving awards.
At Florida Rock & Tank Lines, we recognize that the spouses and families of our drivers have a very important influence on safety. Each day when a driver leaves for work, his/her mind must be completely focused on applying his/her skills as a professional truck driver. Encouraging their loved ones to drive safely and ensuring they get plenty of rest are just two ways that spouses support drivers daily. When drivers receive a safe-driving award, their spouses also receive a gift certificate. At each five-year service interval, safe drivers’ spouses receive larger awards, such as a watch or a diamond bracelet.
Florida Rock & Tank Lines provides an opportunity for drivers to win a new Chevrolet pickup truck. All full-time company drivers employed during the entire fiscal year are eligible for the truck drawing, provided they were not involved in any preventable incidents during the fiscal year and provided specific preventable accident frequency targets are met. The winner will receive a brand-new Chevrolet Silverado LT Extended Cab in the color of his/her choice.